Frequently Asked Questions - Certifications
If you choose to pay to renew your certification at the same time as placing a merchandise order, please note that for quality assurance purposes, these orders are handled separately, and your certification card will not be included in the same package as your merchandise order, unless you leave an order comment specifically requesting that one be held until the other is ready to ship.
If you haven’t received your card 4-6 weeks after your class is over (international mail can take up to 2-4 weeks for delivery) and have filled out your QC form and updated your contact information, then please contact email@example.com.
If you do not have your certification card, either because you haven’t received it, have lost it, realized it needs to be renewed, or forgot it when traveling, please contact firstname.lastname@example.org or 1-800-762-DIVE (3483) and provide all of your pertinent information. We will do everything we can to help resolve your issue based on the circumstances surrounding your request.
If you haven’t received your card yet, please be sure you have filled out your QC form. Please note that if a card is requested to be sent any other method than USPS First Class, you will be required to cover the shipping cost.