Frequently Asked Questions - Electronic Materials / Software

Even though GUE cannot offer support for DecoPlanner 3 installed on a mac, you should be able to install it using WineSkin. Carefully follow the steps here.
To run DPlan on anything but Palm OS you need a third-party environment that enables this. Although GUE HQ does not have any experience with it, we have had reports about StyleTap being a functional option to run DPlan on other devices. You can download/purchase StyleTap here:
Yes. Once you have installed the DecoPlanner, please see the Help menu in the program. The Help section explains how to use the program.
PDF books are downloadable files, accessible from the My Files option on your My Account menu. Software download files are also available on this page.
Most of the books can be opened using Mac Preview and other PDF viewers, but all can be opened using Adobe Reader, a free download available here: Get Adobe Reader
The link to download purchased software remains active for 6 months. If something happens to your computer during this time period, simply re-download the program from the My Files option on your My Account menu. If you need replacement software more than 6 months after purchase, you are entitled to obtain a 50% discount from the current purchase price of the product in question; please contact with proof of purchase to obtain your discount. This replacement offer is not valid when a new version of software has replaced the software in question. In this case, the customer is able to purchase the new product at the discounted upgrade price.

Please note: When you buy a software program from GUE you will download it as a ZIP archive. This ZIP archive contains the program installer, and it is very important that you keep this file in a safe place. We highly recommend that you save the file to an external memory device such as a USB drive, CD/DVD, or external hard drive, so that in the event of a computer crash or theft, you will not need to re-purchase your software.
Contact HQ with your HotSync ID and we’ll be able to resend you the registration key. Don’t know your HotSync ID? On your device, go to the DPlan tab at the top of the screen, then select options and then select register. Your HotSync ID will be listed on the screen.