If you placed an order for an item that you no longer want or wish to change (such as a size L to a size M), the first step is to contact HQ immediately at firstname.lastname@example.org
to let us know your situation. If the incorrect item that you ordered has already arrived, then you will need to ship it back to GUE. As soon as we receive the item you wish to exchange, we will ship (at your expense) the replacement item. If the order has been shipped, but hasn’t yet arrived, you will need to wait until it does, and then follow the above step.
If you have placed your order within the last 48 hours, there is a chance it has not yet been shipped. In this case we can easily adjust the order to reflect your request. If you are unsure of the status of your order, please email email@example.com or call 1-800-762-DIVE (3483).